Sirena Sol by Siren®
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For stock APPAREL items (Mexican blouses, denim, tee-shirts, footwear, wetsuits, etc.) excluding swimwear, we accept returns as long as the item is un-worn/used and in original condition, including any tags. Buyer will be refunded the original purchase price of the item(s) less shipping. You must email us first at orders@SirenSirenSiren.com so we know to expect the return. The buyer is responsible for return shipping except in cases where we have made an error. If you wish to make a return, please contact us within 15 days of receipt of your order. All returns should be sent with a tracking number to ensure safe delivery and quick processing. We recomend sending the return package insured as we cannot be held responsible for lost returns.
On EVERYTHING ELSE (swimwear, items custom made by commision, hardgoods including surfboards, standup paddle boards, fins, paddles, etc), there are no returns and all sales are final, except in cases where we have made an error -i.e., shipped you the wrong item. Be sure to obtain approval with orders@SirenSirenSiren.com so we can authorize the return. IN CASES OF DAMAGE IN SHIPPING to insured packages/freight, it is the shippers policy that it is the customers responsibility to make damage claims, though we will help in any way we can.
*Please note that we make every effort to describe and photograph our items accurately, but we can't be responsible for how colors display on your computer screen. If color is an issue, please email us prior to checkout.
**NOTICE! Please be sure you've added firstname.lastname@example.org to your email contact/white list to be sure you receive order/return/customer service notices from us! We pride ourselves on great customer service, so if you haven't received a reply from us within 12 - 24 hours, you're probably not receiving our emails!