Welcome to Siren's website, SirenSirenSiren.com. Siren provides website features to you subject to the following conditions. If you visit or shop at SirenSirenSiren.com or any of SirenSirenSiren.com's associated web addresses (e.g., SirenBrand.com, SirenSurf.com, SirenaSurf.com, SirenDenim.com, etc.), you accept these conditions. Please read them carefully.
Apparel, accessories, and skin care items are shipped worldwide by USPS, First Class or Priority, which allows domestic US shipments and some international packages (varies according to the destination country's postal service policies) to be tracked. Customers requiring package tracking outside the US; or package insurance, must request upgraded shipping service for an added fee.
Surfboards and SUPs are shipped fully insured as "freight," which requires you to be present at the time of delivery. The freight company will call you to schedule a drop-off time that is convenient for you. Please note that in the event that you cannot inspect the board for damage in the drivers presence, you must make a note of ANY damage, denting, scuffing- regardless of apparent severity-on the frieght bill in order to be able to make an insurance claim if damage is later discovered.
Click to view our detailed return policy.
General Return Info:
For stock APPAREL items (Mexican blouses, denim, tee-shirts, footwear, wetsuits, etc.) excluding swimwear, we accept returns as long as the item is un-worn/used and in original condition, including any tags. Buyer will be refunded the original purchase price of the item(s) less shipping. Your return must be approved by submitting a Return Request Form prior to mailing your return. The buyer is responsible for return shipping except in cases where we have made an error. If you wish to make a return, please contact us within 15 days of receipt of your order. All returns should be sent with a tracking number to ensure safe delivery and quick processing.
On EVERYTHING ELSE (swimwear, items custom made by commision, hardgoods including surfboards, standup paddle boards, fins, paddles, etc), there are no returns and all sales are final, except in cases where we have made an error -i.e., shipped you the wrong item. Be sure to obtain approval with orders@SirenBrand.com so we can authorize the return. IN CASES OF DAMAGE IN SHIPPING to insured packages/freight, it is the shippers policy that it is the customers responsibility to make damage claims, though we will help in any way we can. So there is the hard-nosed official policy, but the bottom line is that we want you to be happy.
Please note that we make every effort to describe and photograph our items accurately, but we can't be responsible for how colors display on your computer screen. If color is an issue, please email us prior to checkout.
By visiting SirenSirenSiren.com or sending e-mails to us, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that these electronic communications constitute written corespondence. We are not responsible for emails from the sirensirensiren.com or sirenbrand.com domain that are rejected by your email provider/client -- It is your responsibility to ensure that email@example.com is added to your contact list and/or the sirensirensiren.com and sirenbrand.com domains are added to your email whitelist so you can receive email correspondence from us about your order. In cases where you have not received an expected e-mail, be sure to check your spam folder.
COPYRIGHT & TRADEMARK:
All SirenSirenSiren.com content, including text, graphics, logos, button icons, images, audio clips, and digital downloads are the property of Siren and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Siren and protected by U.S. and international copyright laws.
Siren, Dangerous When Wet, Siren Lips Sink Ships, Siren Style, Siren Life, Siren Studios, Siren Skate, Siren Surf Adventures and Siren graphics, logos, page headers, button icons service and product names are trademarks, registered trademarks or trade dress of Siren in the U.S. and/or other countries.
You are responsible for maintaining the confidentiality of your account details and password as well as restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account or password. Visitors under 18 may use SirenSirenSiren.com only with the involvement of a parent or guardian. Siren reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their discretion.
RISK OF LOSS:
Risk of loss for items purchased at SirenSirenSiren.com pass to you upon our delivery of the item to the carrier. We are not responsible for items lost or damaged in shipping.
Siren takes your privacy seriously. We know how important account security is to you, so we employ industry standard on-line security measures and 256 bit SSL encryption to keep your payment and order information secure.
Credit Card payments are processed directly at the time of checkout using the PayPal payment gateway to ensure the security of your credit card information. PayPal account payments are also welcome, and are protected under PayPal's buyer protection policies. Siren will appear on your billing statement for credit card, debit card and PayPal purchases.
Other information, such as your name and address, is shared only with the shipping company in order to permit the delivery of your order.
Siren may use your email address to keep you aware of what's happening in the world of Siren, but we do not sell or rent your contact information to other marketers.